Merchandise & Payments
Before making a purchase, you must read the information on our website about requesting documentation and complete the Award documentation request form.
This form will ask you to share photographic ID with us and (if you are requesting a certificate) a countersigned Replacement Certificate Declaration which you can download from the University website.
Please note: Whilst we aim to process requests for replacement award documents as quickly as possible, during busy periods this may take up to 10 working days from the point of payment. If the request relates to a historic award, an award studied via an overseas partner institution or is particularly complex query it may take longer than this for us to process. Requests and payments sent during University closure periods will be processed when the University re-opens.
- Certificate - £50
- Transcript (1998 and onwards) - £12
- Historic Transcript (1993-1998) - £20
- Award Confirmation Letter - £7 Please select this ONLY if the Awards team have advised that it's not possible to produce a historic transcript for you. For all other verifications, the third party who has requested the verification (usually an employer or education institution) should register with the Higher Education Degree Datacheck's (HEDD) online verification service - www.hedd.ac.uk
Delivery and Collection
- UK Standard - Free of Charge
- DHL Courier - £15 per item for UK and International
- Collection in person - Collection from the Customer Experience team
All payments are subject to the following conditions:
- Documentation requests will be actioned once the University have received a completed Award documentation request form and payment
- Staffordshire University reserves the right to refuse to accept an order, for example, if incomplete or inaccurate information has been provided, there has been a change in pricing structure, or we are unable to deliver the goods requested.
- Any requests that are suspected to be fraudulent will be reported to and an investigation undertaken.
- All payments must be made in £ Sterling. Any currency conversion costs, are payable by the payee.
If you have any queries, please contact [email protected]
Purchase a replacement card if it has been lost or damaged, which can be posted or collected as selected.
Replacement Cards Cost - £7.00 collection or £8.00 delivered
|Delivery Options ||Details |
|Post Home Address ||Card will be posted to your home address (the address you reside at outside of University term time) - NB this option is not available for Staffordshire University London on campus students |
|Post Term Address ||Card will be posted to your home address (the address you reside at during University term time) - NB this option is not available for Staffordshire University London on campus students |
|Collect Stoke || Card to be collected from Hub, Science Centre, Stoke |
|Collect Stafford || Card to be collected from Library-Health Innovation, Stafford |
|Collect Shrewsbury || Card to be collected from Library-Health Innov., Shrewsbury |
|Collect London || Card to be collected from London - Help Desk |